Covid Protocols

Elevation remain committed to helping you move safely, please take a moment to read the answers below to some of the most commonly asked Covid_19 questions:

What are the rules on viewing properties?

As long as you are not displaying any Covid-19 symptoms such as a temperature or a new and continuous cough you can view a property and allow viewings in your home. You will not be required to wear a face covering.  Viewing time inside the property will be kept to a reasonable minimum and any questions arising will be answered outside of the property or over the telephone.

How will viewings be conducted?

Prior to any viewing, the prospective buyer and seller will be asked to confirm that they have not presented any of the symptoms associated with Covid-19 in the previous 7 days. No viewing will go ahead if either party has shown symptoms or has been self-isolating. We will talk through all these measures with you once a viewing is confirmed.

As a seller, how should I prepare for viewings?

Please ensure good ventilation inside your home by opening windows and all internal doors prior to the viewing. We will remind prospective buyers not to touch surfaces, but after the viewing, please spray or wipe down door handles with an antibacterial cleaning product.

Who will be allowed inside my property?

Prospective buyers or renters, estate agents, conveyancers, surveyors, tradespeople and removal workers are all allowed to enter your property.

Can I still get a valuation?

Yes, we are carrying out valuations in a safe and socially distant way. Click on the free market appraisal icon on our website to book yours now.

How have your working practices changed to ensure the safety of your staff?

All of our branch and site offices have been continually risk assessed throughout the pandemic and signage put in place to ensure our team and all visitors adhere to the appropriate government guidance. We review the situation daily.

Please do get in touch if you have any other queries or concerns. If you’re a house seller, potential buyer, landlord or tenant we are ready to help.